RETURN POLICY We want you to be completely happy with your order. If you are not satisfied for any reason, we will gladly accept your return of unused or defective merchandise within 30 days of original purchase. However, please note that there is a 15% restocking fee for all returns. Returned merchandise must be in the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned. All returns must be unused and in original packaging for a credit or exchange to be issued. Please allow 14 days for the processing of your return. On the front of your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price towards another purchase or receive a refund. Enclose your packing slip with the item and return to: Carole Amper, Inc. / Toucan Hats 4 S Prospect St. Attn: Retail Returns Kingston, NY 12401 Please feel free to contact us at 1-800-886-0138 or info@caroleamper.com with any questions regarding your return