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General Questions
Expand How do you determine Hat Sizes?
Women's and children hats are sized according to circumference . The most common hat size for women is 22 inches or 57 cms.
To measure head size, use a flexible tape measure to measure the circumference at the widest part of the head, usually an inch
above the eyebrows.
If you are not sure that a hat will fit properly, please let us know your head size and we will try to fit the hat by tightening or relaxing the sweat band.
For some hats this adjustment is not possible to do. We will suggest then to use a head size reducer band which usually is a foam band that adheres
to the crown of the hat between the crown and the sweatband. The Band does not touch the skin and it is removable.
There is no additional cost to you for making this adjustment.
    Head Size                       Hat Size
Inches      Cms.
21 5/8      55                            6 7/8
22 1/8      56                            7
22½         57                            7 1/8
23            58                            7¼
23 3/8      59                            7 3/8          
23¾         60                            7½
     Head Size                          Hat Size/Age
Inches                 Cms
18.50 - 19.50    48-51            XS = 12-24 mo
19.50 - 20.75    52-53            SM = 2 – 4
20.75 - 21.25    54-55            MD = 4 – 6
21.50 - 22.00      56                LG = 7 - 12
To measure head size, use a flexible tape measure to measure the circumference at the widest part of the head, usually an inch above the eyebrows.
If you are not sure about head size and since sizes may vary slightly because of hat construction, we recommend that you order a larger size.
Expand What is your Pricing policy?
Prices are subject to change without notice. While every effort is made to prepare our catalog as accurately as possible, suppliers pricing may go up or down after publication and our pricing will therefore adjust accordingly. Descriptive and typographical errors are subject to correction
Expand What is your Shipping Policy?
All merchandise is shipped FOB Kingston, NY. Orders are shipped via UPS Ground, FEDEX Ground, or USPS, unless otherwise requested. Delivery charges listed on your order confirmation are subject to adjustment based on carton dimension and number of cartons. Actual delivery charges on your final Invoice are based on quoted carrier rates. Insurance charges will be added when applicable. Any claims regarding delivery charges for overnight or 2-day priority must be made to Carole Amper, Inc. within 5 working days.
Return Policy
Expand What is your Return Policy
We want you to be completely happy with your order. If you are not satisfied for any reason, we will gladly accept your return of unused or defective merchandise within 15 days of original purchase. However, please note that there is a 15% restocking fee for all returns. NO RETURNS ACCEPTED AFTER 30 DAYS Customer is responsible for all return shipping charges (outgoing and incoming). Returned merchandise must be in the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned. All returns must be unused and in original packaging for a credit or exchange to be issued. Please allow 14 days for the processing of your return. On the front of your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price towards another purchase or receive a refund. Enclose your packing slip with the item and return to: Carole Amper, Inc. / Toucan Hats 309 Fair St Attn: Retail Returns Kingston, NY 12401 Please feel free to contact us at 1-800-886-0138 or with any questions regarding your return
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